Language is so interesting. Words have such power when you use them to build up a person, tear them down, educate them, entertain them, or just plain explain your feelings. So I tend to make it a habit to really listen to people's words when they talk. Let me give you an example: The other day, there was a knock on my door. (I need to get a "no soliciting" sign put up.) When I answered, there was a man wearing a shirt with a landscaping service logo. Here's how the conversation went: "Hello, are you the Queen of the castle?" (Looking at my humble little house) "Sure?" "All you need is a moat around your front door, am I right?" (Thinking about the drainage issue we had a few years ago) "Sure?" "I'm here because I noticed your gutters having a lot of debris in them. I represent (insert company name here) and we are offering a one-time deal of (insert price) to install gutter guards on your existing...